What We Do Not Take On
We work on residential garage doors, springs, openers, tracks, and panels. We don't do gates, commercial roll-up doors, or fire doors, and we don't do new construction framing. If your door is original to a house built in the 1938 to 1993 range that makes up most of this area's stock, there's a decent chance the opener or spring hardware is long past its rated cycle life - that's squarely what we handle.
We also won't quote a repair sight unseen when the problem could be structural. A sagging header, a bent track from a car hitting it, or water damage to the jamb needs a look before we say what it costs, because the door work and the carpentry work are priced differently and sometimes a different trade altogether. If your opener is a mid-70s chain-drive unit that nobody stocks parts for anymore, we'll tell you straight that replacement beats repair rather than stringing out a patch job.
We don't do roof work, siding, or anything unrelated to the door itself, even if it's next to the door and looks related. If you're not sure whether what you've got falls inside that, call and describe it - that costs you nothing and saves us both a wasted trip.
Where We Work
We're based at 2400 County Center Dr in Santa Rosa and work the surrounding area, including Fulton, Larkfield-Wikiup, Rohnert Park, Sebastopol, Cotati, Windsor, Graton, Kenwood, Forestville, Glen Ellen, Healdsburg, and the other named communities within roughly a 20-mile radius, plus close-in pockets like Memorial Hospital Neighborhood, the Wright Area, Southwest Santa Rosa, and Oakmont Village.
The housing stock across this stretch is mostly 1960s and 70s construction, spread over 28 named areas, which means a lot of doors and openers running original or near-original hardware. The mild temperate climate here is easier on garage door steel and seals than a lot of regions - we don't see the freeze-thaw cracking or extreme heat warping that wrecks doors elsewhere - but original torsion springs and worn rollers fail from age and cycles regardless of weather.
If you're outside this list, call anyway. Distance sometimes works out depending on the day and the job, and we'd rather tell you yes or no on the phone than have you guess.
After You Call
A quote over the phone is a range, not a number, because garage doors fail in ways that look similar but cost very differently to fix. A broken torsion spring on a double door is a different job than a broken extension spring on a single door, and a bent track from age is different from one bent by an impact. We need to know the door size, whether it's one piece or sectional, roughly how old the opener is, and what it's actually doing - won't open, opens partway, makes noise, fell off track - before we can give you a real figure.
What we can't price without seeing it: anything involving hardware we can't identify from a description, any door where the opening itself looks out of square, and any job where the panels or track show rust or rot we'd need to assess in person. Given how much of the stock here dates back to the 1938-1993 build window, original hardware mismatches come up often enough that we'd rather look than guess.
Call (707) 213-3685 and describe what's happening. We'll tell you on the phone if we can quote it over the phone, or if it needs an in-person look first, and either way you'll know before we show up what the visit is for.
Frequently asked questions
Can you give me a firm price before you come out?
Only for straightforward jobs where we can identify the part from your description - a common spring size or a standard roller replacement, for example. Anything involving an opener we can't identify, a track that looks bent, or a door that predates common hardware needs an in-person look before we commit to a number.
Do you work on doors outside the towns you list?
We cover Santa Rosa and the surrounding communities within roughly 20 miles, including places like Windsor, Healdsburg, and Forestville. If you're further out, call us at (707) 213-3685 and we'll tell you honestly whether it works for the day you need.
My house is older - does that matter for parts?
It can. A lot of homes in this area were built between 1938 and 1993, and doors or openers from the earlier end of that range sometimes use hardware that's no longer made. If that's the case, we'll tell you replacement is the better option rather than chasing discontinued parts.